Why are business leaders outsourcing their IT services?
With the business world becoming rapidly more digital, the success of your business may ultimately rely on the ways in which you implement (or fail to implement) new technologies in comparison to your competitors. When it comes to determining what tech you actually need and how it’s going to impact your bottom line, there are a number of challenges to face, which is why many businesses are outsourcing part or all of their IT services. Here’s why:
1. Higher demand for quick and easy experiences
Your clients, your prospects, and your employees expect to get the information they want when they want it in a format they want. Even if your business doesn’t compete in a B2C world, major consumer and e-commerce brands have trained us all to expect tech integration and smooth user experience from all brands, regardless of size or industry. It’s important to understand your customer and employee needs as they relate to business success.
2. Increasing demand for tech labor
According to a survey by recruitment website Indeed.com, 9 out of 10 respondents said they were facing challenges finding and hiring candidates with tech skills. See #1: Every business today is in the tech business, and everyone is snapping up coders, data scientists, software engineers, and support technicians. In case you were feeling pretty good about your tech labor pool, here’s some rain for your parade: Analysts say companies are struggling to keep up with the HR structure of today’s tech workplace, from up-to-date job descriptions to compensation and team structure.
3. The rising rate of technological change
One equalizer among businesses of all sizes is that they either have the ability to keep pace with technological change or they don’t. When you consider numbers 1 and 2 and then mix in your company’s culture and the rate of innovation… this can be a complex challenge for business leaders. How do you stay on top of constant product improvements while knowing what’s worth your spend and what’s just a gimmick? Determining where to splurge and where to save can be difficult and time-consuming. Your priorities don’t leave time for getting in the weeds of tech budgeting, but an outsourced IT provider is a pro at recommending what will best benefit your business.
4. The changing work landscape
COVID-19 drastically altered what the working world used to look like. Many industries were deeply impacted and unable to continue business as usual with the shutdowns. Those that weren’t had to quickly shift from an in-office structure to a majority (if not entirely) remote team structure. Making the transition from in-office to a remote structure, whether temporarily or permanently requires new considerations to security, productivity, and efficiency.
How do you react as a business leader?
Successful businesses today need to be flexible, nimble, and investment-savvy. Not all technology needs to be managed internally, and for businesses whose core product isn’t technology, we argue that outsourcing IT services allows organizations to decrease IT costs, increased access to new technologies, and improve product margins. You may simply need an IT provider, but if you’re looking for more of a partnership, we recommend downloading our guide to learn what a successful IT Partnership looks like.